Sustainability Report 2020

About us

Factors influencing value creation

Security of supply

The challenge is to

maintain economic competitiveness.

This means we must

ensure a secure and reliable supply of gas.

We will create value by

co-operating with stakeholders to prepare for contingencies on the network.

Climate action

The challenge is to

reduce carbon emissions in Ireland by 51% by 2030.

This means we must

decarbonise the gas network.

We will create value by

continuing to deliver and support the Government’s decarbonisation ambitions.

Customer

The challenge is to

deliver a customer experience that meets their needs.

This means we must

continue to capture the voice of the customer and stakeholders to ensure value add service.

We will create value by

driving continuous improvement to reduce effort across the customer journey. We are committed to delivering cost-efficient customer operations.

Economic growth

The challenge is to

support the development of Ireland’s National Economic Plan with a focus on efforts to address climate change.

This means we must

provide affordable and clean energy.

We will create value by

investing in infrastructure in support of national economic growth, developing a sustainable business model, and promoting innovation.

Sustainability

The challenge is to

protect the environment, respect resources and value employees.

This means we must

become a leading green and sustainable business by 2025.

We will create value by

operating a sustainable business, minimising our emissions and waste, enhancing biodiversity and supporting our people and communities.