Sustainability Report 2020

About us


To enhance the health and quality of life of the people of Ireland, protect our environment and enable economic development by delivering high quality infrastructure and services safely and efficiently.


Our five shared values define the character of our organisation. They guide our actions and decisions, and provide a framework for how we communicate with each other, our customers and our stakeholders.


We strive to be a high-performing multi-utility, continuously delivering quality services and infrastructure.


We are open and honest in everything we do. We treat each other, our customers, our assets and the natural resources we rely on with respect.


We put safety at the heart of everything we do.


We work together to get results, sharing and learning from each other.

Customer service

We provide quality services for our customers. We listen to their needs and strive to exceed their expectations.

Strategic objectives

1. Organisation

Develop an organisational model appropriately structured and governed for the range and nature of businesses managed.

2. Climate action in energy sector

Advocate and demonstrate how the gas network can play a central role in decarbonising Ireland’s economy and support national infrastructure to deliver a fully decarbonised network by 2050.

3. Financial strength

Sustain a strong financial position and leverage this to access secure competitive funding to meet business needs and maximise shareholder value.

4. Sustainability

Be a leading green and sustainable Irish business by 2025.

5. Innovation

Investigate the potential of new infrastructure related business opportunities which address our shareholder’s priority agenda items, with a focus on energy decarbonisation, and produce a commercial return.

6. People and culture

Support a culture that engages, excites and empowers our people and business partners through a collaborative team environment that we are proud of and that delivers our product and services safely to the citizens of Ireland.