Sustainability Report 2020

About us

How we create value

Working together, our people and partners build, maintain and operate our gas and fibre networks to provide essential services to our customers, communities and the economy.


Inputs

Financial

We earn a return on a mix of regulated and unregulated assets.

Total assets

Gas Networks Ireland

bn

Aurora Telecom

m

Networks

Our gas and telecoms networks cover the length and breadth of the country.

Length of Networks

Gas Networks Ireland

km

Aurora Telecom

km

People and partners

Working together and using our combined expertise allows us to sustain and grow our business.

Number of employees

Gas Networks Ireland

546

Ervia Business Services

608*

*Also support Irish Water

Stakeholders

We consult with and actively seek the opinion of all our key stakeholders including:

customers
regulators
government
investors

Natural resources

We work to protect our environment in the transition to a low carbon energy system.

Natural gas transported annually

76.3 TWh

Business activities

CNG
Develop and fund future plans

Business plan

Investment priorities

Climate action

Continuously improve our offering

Compressed natural gas

Biomethane

Hydrogen

Improve efficiency

Serve our customers well

Easy to work with

New connections

Invest in assets

Growth

Refurbishment

Capacity

Security of supply

Protection

Maintain our asset base

System security

Asset strategy

Maintenance programmes

Operate the systems

Continuous quality supply

Safety

Grid control

Respond to reports of gas leaks

Outputs

Efficient, cost-effective, customer-centric services

Robust and resilient infrastructure

Benefits

Customers

Serving over 706,000 gas customers

Providing continuous, safe, high quality supplies

Delivering increasingly efficient services

Employees

Learning and development

Health and wellbeing

Diversity and inclusion

Communities

Protecting the environment and supporting biodiversity

Climate action

Supporting local communities

Regulators

Improving performance versus regulatory standards

Shareholder

Dividends

Economy

Enabling economic development

Supporting employment

Investing in infrastructure