Sustainability Report 2020

About us


We focus our social sustainability activities around the communities we serve, our workplace and marketplace, and the environment we work hard to protect.

We are committed to supporting social inclusion, valuing all individuals and recognising their diverse contributions to communities and workplaces.

Age Action Case Study

Our partnership was shortlisted for a Chambers Ireland Sustainable Business Impact Award in 2020.

In 2020 we accelerated our partnership with Age Action by supporting their COVID-19 response and hardship fund which provided once off grants to help with unexpected expenses. Separately our colleagues volunteered to tutor older people in the use of smartphone and video calling technology, helping them to keep in touch with their families whilst cocooning.

We also continued to support Age Action’s ‘Care and Repair’ programme which offers free DIY and household repair services to ensure that older people can remain safe, secure and independent in their own homes for as long as they want. Donations from our customer care survey process came to €15,972 in 2020 which funded the cost of the Care and Repair Service for the full year.

Since 2016 we have donated €250,000 worth of carbon monoxide alarms to Age Action’s Care and Repair programme. Age Action volunteers install the alarms in the homes of vulnerable older people following full training on carbon monoxide alarm installation and safety.

Amy Higgins, Customer Team, with representative of Age Action

Co-operation Ireland Youth Leadership Programme

Our partnership with Co-operation Ireland’s Youth Leadership Programme was nominated for a Chambers Ireland Sustainable Business Impact Award in 2020.

We continued our support for Co-operation Ireland’s Cork Youth Leadership Programme for the sixth year, with 22 young people graduating in 2020. In 2017 we furthered our relationship with Co-operation Ireland to expand the Youth Leadership Programme to Dublin, focusing on young people living in Finglas, close to our Dublin office. A total of 14 young people completed the Dublin project in 2020. The programme provides participants with the opportunity to develop their leadership skills through sport, workshops, social action projects and a residential experience with cross-border peers.

During the pandemic Co-operation Ireland continued to work with both groups of young people through a blend of one to one and on-line meetings. The Dublin group focused their action project on the need to protect young people’s mental health during the COVID-19 pandemic. The Cork group undertook several sustainability related initiatives including a recycling campaign, the creation of a bug hotel and a sensory garden.

36 young people spent

over hours learning

on the Youth Leadership Programme in 2020


Participants from the 2019/2020 Co-operation Ireland Cork Youth Leadership Project at Gas Networks Ireland’s Headquarters in Cork


Adam Flanagan, Gas Networks Ireland, with participants at the Dublin launch of the Co-operation Ireland Youth Leadership Programme